Technical support

Airbus Helicopters, Inc. provides several levels of technical support and resources to ensure the appropriate response to each query or concern.

• Technical assistance
• Technical expertise
• Technical publications
• 24/7 technical support assistance

All technical requests can be placed online via the eRequests tool on Keycopter  and tracked online via the Technical Requests Management tool.

Airbus Helicopters, Inc. has a team of more than 27 skilled and qualified helicopter technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting.

During the first months of a new rotorcraft’s operation, Airbus Helicopters Inc.’s technical representatives assist customer teams to perform:

• Troubleshooting and fine -tuning of mechanics, avionics, structures, equipment and hydraulics
• On-the-job training
  
• Consulting

In addition, these technical experts work with Airbus Helicopters’ design office and are responsible for analysing in-service incidents and responding to complex technical questions.

Reach out to one of Airbus Helicopters’ technical experts, located around the U.S.

Airbus Helicopters’ teams of technical experts are specialised in each Airbus Helicopters product and platform. In case a customer’s technical representative is unavailable, Airbus Helicopters technical experts are available to assist for any technical need and query. 

Contact a technical expert:

Customers requiring immediate technical assistance can reach a technical expert by calling Airbus Helicopters customer service centres, available 24/7, or by submitting a technical request to the eRequests service through the Keycopter customer portal.

Keycopter eRequests is an interactive, online communication tool for customers who require immediate responses from Airbus Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be submitted and then tracked online via this tool.

* Free phone call for the following locations:

Free phone call for the United States at +1 800-267-8371